Privacy policy

Privacy Policy — Snacks Roastery

Last updated: August 26, 2026

Welcome to Snacks Roastery . Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website snacks-roastery.com or order our products.

By using this Site, you agree to the practices described in this Policy.

1. Information We Collect

a) Information You Provide Directly:

Full name
Mobile number
Complete delivery address (governorate, city, street)
Email address
Order details (products, quantity, price)
Any notes or special delivery instructions
Product reviews and ratings

b) Information We Collect Automatically When You Visit the Site:

IP address
Browser type and device
Pages visited and time spent
Traffic source (Google, Facebook, direct, etc.)
Cookie data

c) Payment Information:
Since we primarily rely on Cash on Delivery, we do not collect or store credit card data on our systems. If you use electronic payment methods, they are processed through secure third-party payment providers.

2. How We Use Your Information

We use your information for the following purposes:

Processing and delivering your orders
Contacting you to confirm orders or resolve issues
Sending order status notifications (SMS, WhatsApp, email)
Sending promotional offers and marketing messages (with your consent only)
Improving your shopping experience on the Site
Preventing fraud and protecting the Store
Complying with legal obligations

3. Sharing Your Information with Third Parties

We do not sell your data to anyone. However, we share it in specific cases with trusted service providers to operate the Store:

Third Party	Purpose	Data Shared
Shopify	Store hosting and order processing	All order and account data
Bosta	Shipping and delivery	Name, mobile, address
Judge.me	Product review management	Name, email, review
Google Analytics	Site traffic analysis	Anonymized visit data
Meta (Facebook/Instagram)	Advertising and performance measurement	Anonymized data
TikTok	Advertising and performance measurement	Anonymized data
Messaging providers (SMS/WhatsApp/Email)	Order notifications and marketing	Name, mobile, email

All of these partners are committed to similar privacy policies to protect your data.

4. Cookies

We use cookies to:

Remember you on your next visit
Save your shopping cart contents
Analyze site usage and improve it
Display personalized ads on other platforms

You can disable cookies from your browser settings, but this may affect your shopping experience.

5. Data Protection

We apply technical and administrative security measures to protect your data, including:

SSL encryption on all pages of the Site
Restricted access to data (authorized staff only)
Regular security system reviews
Partnership with trusted platforms (Shopify) that apply the highest international security standards

However, no system is 100% secure. We do our best to protect your data, but we cannot guarantee absolute security against any potential breach.

6. Data Retention Period

Order data: Retained for 5 years for accounting and legal purposes.
Account data: Until you request account deletion.
Marketing data: Until you unsubscribe.

7. Your Rights

You have the right to:

Access your data that we hold
Correct any inaccurate information
Delete your data ("Right to be Forgotten")
Unsubscribe from marketing messages at any time
Object to the processing of your data for specific purposes

To exercise any of these rights, contact us using the details at the end of this Policy.

8. Marketing and Promotional Messages

When you subscribe to our newsletter or place an order, we send you:

Order confirmations and shipping updates (essential)
Offers, discounts, and news about new products (with your consent only)

You can unsubscribe at any time through the link in any email, or by contacting us directly.

9. Children's Privacy

This Site is not directed to children under 18 years of age, and we do not knowingly collect data from them. If you become aware that a child has provided us with data, please contact us immediately to have it deleted.

10. External Links

The Site contains links to other websites (Facebook, Instagram, TikTok, YouTube). This Privacy Policy does not cover those sites, and we encourage you to review their individual privacy policies.

11. Changes to This Policy

We reserve the right to modify this Policy at any time. Any changes will be posted on this page along with an updated "Last updated" date at the top. Your continued use of the Site after changes means you accept them.